Frequently Asked Questions (FAQs)
Welcome to the JerseyOUTF Help Center!
Here are some of the most common questions we get — and the answers you need.
📦 Orders & Shipping
Q: How long does shipping take?
A: Standard U.S. shipping takes 3–7 business days, while express shipping is 1–3 business days. International shipping may take 7–21 days depending on the destination.
Q: When will my order be shipped?
A: All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a tracking number as soon as your order is shipped.
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide. International shipping costs are calculated at checkout.
👕 Products & Sizing
Q: Are your jerseys authentic?
A: Our products are made with premium materials and official designs, crafted for both style and game-day energy. We do not sell counterfeit or replica merchandise.
Q: How do I find the right size?
A: Please refer to our Size Guide [link here] for detailed measurements and fit recommendations. If you’re in between sizes, we suggest sizing up for comfort.
Q: Do you offer customized jerseys?
A: Yes! Select jerseys are available for custom name and number printing. Please allow extra time for processing.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are secure and encrypted.
Q: Is my information safe?
A: Absolutely. Your data is protected with SSL encryption and we never store your full credit card details. See our Safe Shopping page for more info.
🔁 Returns & Refunds
Q: What is your return policy?
A: Items can be returned within 30 days of delivery, as long as they are unworn, unused, and in original packaging. Customized jerseys are not eligible for return.
Q: How do I start a return or exchange?
A: Simply email us at [email protected] with your order number and reason for return. We’ll walk you through the steps.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.
💬 Customer Support
Q: How can I contact you?
A: We’re here to help! Reach out via:
📧 Email: [email protected]
📞 Phone: +1 (601) 542-7741
⏰ Business Hours: Monday–Friday, 9 AM – 5 PM CST
Still have questions?
We’re always happy to help — just send us a message!
JerseyOUTF — Built for fans. Backed by real support.